KEY TERMS (IMPORTANT – PLEASE READ)

• Orders cannot be cancelled after dispatch
• No returns or refunds once delivered
• Complaints must be raised within 2 hours of delivery
• Replacement or refund is only applicable for damaged, spoiled, or incorrect items
• Ensure someone is available to receive the order
• Delivery timings may vary based on traffic, weather, and supply conditions

1. INTRODUCTION

These Terms and Conditions apply to your use of The Fish Box Chennai website and services. By placing an order, you agree to follow these terms. If you do not agree, please do not use this website.

2. ABOUT US

The Fish Box Chennai is a fresh fish and meat delivery service based in Chennai, serving customers since 1972. We deliver fresh seafood, prawns, chicken, and mutton sourced from trusted suppliers and handled with strict hygiene standards.

3. ELIGIBILITY

• You must be at least 18 years old to place an order
• You agree to provide accurate and complete information

4. ACCOUNT AND SECURITY

• You may need to create an account to place orders
• You are responsible for keeping your login details secure
• Do not share your account credentials
• We are not responsible for any loss due to unauthorized account use
• If you suspect misuse, contact us immediately

5. PROPER USE OF THE WEBSITE

You agree not to:

• Use the website for illegal activities
• Provide false or misleading information
• Attempt to hack or disrupt the website
• Use abusive or harmful language
• Send spam or unauthorized messages

We may suspend or block accounts that violate these rules.

6. PRODUCTS AND AVAILABILITY

All products are perishable and subject to availability based on daily sourcing.

• Product images are for reference only; actual products may vary in size, weight, cut, and appearance
• Natural variations in fish and meat are expected
• Cleaned and cut pieces may slightly differ based on processing
• Weight may vary slightly after cleaning and cutting
• We do not guarantee availability of all products at all times

7. PRICING AND PAYMENT

• All prices are in Indian Rupees (INR)
• Prices may change without notice
• Final price will be shown at checkout
• We accept online payments and Cash on Delivery (where available)
• Orders are processed only after payment confirmation (except COD)

8. ORDER CONFIRMATION

• When you place an order, it is considered a request
• Your order is confirmed only after we dispatch it
• We may cancel orders due to:
  
  • Product unavailability
  • Pricing errors
  • Delivery limitations
  • Suspected fraud
• If cancelled before dispatch, you will receive a full refund

9. DELIVERY POLICY

• Delivery is available only within selected areas of Chennai
• Delivery times are estimated and may vary due to traffic, weather, or supply conditions
• We do not guarantee exact delivery time slots

Customers must ensure someone is available to receive the order at the delivery address.

Failed Delivery

• If delivery fails due to incorrect address or customer unavailability:
  
  • The order may be cancelled without refund
  • Re-delivery is not guaranteed

Responsibility

• Once the order is delivered, responsibility transfers to the customer

10. CANCELLATION, RETURN AND REFUND POLICY

Important

Due to the perishable nature of our products:

• Orders cannot be cancelled after dispatch
• No returns are accepted after delivery
• No refunds will be issued once the order is delivered

Exceptions

Replacement or refund will be considered only if:

• Wrong product is delivered
• Product is spoiled or unfit for consumption at the time of delivery

Conditions

• Issues must be reported within 2 hours of delivery
• Valid photo or video proof is required
• Claims without proof may not be accepted

The final decision on refunds or replacements will be at the discretion of The Fish Box Chennai.

11. QUALITY AND HANDLING

We follow strict hygiene and temperature-controlled processes to maintain freshness.

• Products are handled with care before delivery
• Once delivered, proper storage and refrigeration are the customer’s responsibility

We are not responsible for spoilage due to improper storage or delayed consumption after delivery.

12. INTELLECTUAL PROPERTY

All content on this website (text, images, logo, and design) belongs to The Fish Box Chennai and cannot be copied, reused, or distributed without permission.

13. THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for their content, policies, or practices.

14. LIMITATION OF LIABILITY

• We are responsible only for direct and reasonable issues caused by us
• We are not liable for indirect or unexpected losses
• Our total liability is limited to the amount paid for the order

Food Safety Disclaimer

• Customers must properly store and refrigerate products after delivery
• We are not responsible for any health issues caused due to improper handling, storage, or delayed consumption

15. EVENTS BEYOND OUR CONTROL

We are not responsible for delays or failures caused by events beyond our control, including:

• Weather conditions
• Government restrictions
• Transport or supply disruptions
• Natural events

16. PRIVACY

Your personal information is handled according to our Privacy Policy.

17. CHANGES TO TERMS

We may update these Terms and Conditions at any time. Continued use of the website means you accept the updated terms.

18. GOVERNING LAW

These Terms are governed by the laws of India. Any disputes will be handled in the courts of Chennai, Tamil Nadu.

CONTACT DETAILS

The Fish Box Chennai
Address: Ayyavoo Naidu Colony, Aminjikarai, Chennai – 600029
Phone: 82488 59657
Email: [Insert Email Address]